Successful interface management between the business department and IT leads to innovative solution proposals and project approval
Finding a common language between the business department and IT is often not easy. Different experiences, expertise and jargon creates a barrier to mutual understanding and efficient cooperation. A solid understanding of different perspectives is essential, especially in cross-functional projects. As an interface partner, we offer the entire spectrum, from IT to business experts, and therefore serve as an intermediary.
In this particular case, Transform8, with its interdisciplinary experience and holistic approach, supported its client in the conceptualisation of a marketing digitalisation project and accompanied it until the successful project release.
Starting point
- After conducting an internal marketing automation pilot, insights and requirements were consolidated and transitioned to project status.
- A cross-functional topic with a very tight timeframe
- Different communication levels and technical jargon made it difficult to find quick solutions
- Missing of a neutral interface position with a technical and professional background
Solution
- Independent, conceptual translator between the department and IT
- Agile requirements workshop with participants from both departments for joint requirements and solution finding
- Advancing the overall transformation process
- Interface management for successful bridging
Customer benefits
- Creation of a general concept for a marketing digitisation project
- Successful project approval by the management board
- Creating a consensus between the department and IT
- Promoting good, professional and efficient cooperation
- Avoiding misinterpretations and misunderstandings
Customer
M-net Telecommunications GmbH
Branch
Telecommunication & Internet
Consulting field
Digital Processes
Change and transformation support
Duration
Two months
More about the topic
Bridging the gap between IT & business through interface management
Further testimonials
Do you have any more questions?
Locations
South
Transform8 GmbH
Fürstenrieder Str. 5
80687 München
North
Transform8 GmbH
Stau 123
26122 Oldenburg
T +49 89 215 362 320
M info@transform8.de
