A chatbot provides fast, reliable answers to all questions
Chatbots provide direct, mobile access to important data for informed business decisions.
A chatbot is a fully automated technical dialogue system based on programmed routines, databases, internet research and artificial intelligence (AI). This technology can provide employees with corporate data from all source systems and pre-calculated KPIs with just a few clicks or keywords, helping them to make better, data-based decisions. Even live data can be displayed with second-level precision. Chatbots are often used as an interface between customers and the company, but can also be used to increase internal efficiency – as in the case of our customer, who uses chatbots directly for regular real-time updates in production.
Starting point
- Complex and different software for the individual departments
- Lack of an authorization concept for access to company data
- Lack of mobile access to important company data
- Long calculations of KPIs
Solution
- Selecting a chatbot (e.g. MS Botframework)
- Implementation of an authorization concept or integration of existing user administration
- Connecting all source systems to the bot
- Definition of the interaction possibilities with the bot
Customer benefits
- Availability of second-level precision live data with a single click
- Enabling spontaneous but informed business decisions
- Mobile retrieval of company data
- Cross-platform availability incl. User management
Customer
Ursapharm
Branch
Pharmacy
Consulting field
Digital Processes
Change and transformation support
Technology
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Transform8 GmbH
Fürstenrieder Str. 5
80687 München
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Transform8 GmbH
Stau 123
26122 Oldenburg
T +49 89 215 362 320
M info@transform8.de
